Return and Exchange Policy

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Return and Exchange Policy

At Nurse Couture, we are dedicated to providing exceptional products and services. If you are not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns:

  • Products must be in their original condition, unused, and with all tags and packaging intact.
  • Ensure that returned items are free from odors, stains, or damage.

How to Initiate a Return:

  1. Contact our customer service team at info@shopnursecouture.com to start the return process.
  2. Pack the item securely and include a copy of your original receipt or order number.
  3. Ship the item to the address provided for returns.

Return Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

Refunds:

  • Once we receive and inspect your returned item, we will notify you whether we can accept your return.
  • Approved refunds will be processed and credited to your original payment method within 7-10 business days.

Order Tracking:

  • After your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our website or the carrier's site.

Exchanges:

  • To exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Non-Returnable Items:

  • Personalized or custom-made products, final sale items, and gift cards are non-returnable.

Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact our customer service team immediately with a description of the issue and photographs if possible. We will arrange for a replacement or refund as appropriate.

Contact Us:

  • For any questions regarding our return policy, please reach out to our customer service team at info@shopnursecouture.com.

We want you to love your scrubs, but if they don’t meet your expectations, please return them within 30 days. We appreciate any feedback that may help us improve our brand.

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